Returns & Refunds Policy

At ReposePoint, we want you to be 100% satisfied with your purchase. Here’s what you need to know about our return and refund process.

General Return Policy

You have 14 days from the delivery date to request a return or exchange. A 10% restocking fee applies to all returns. Returned products must be returned in “like new” condition with all original packaging and accessories. Any returns made after this period or otherwise not in accordance with these terms will not be accepted.

How do I start a return?

Before initiating a return, we encourage you to speak with our Customer Service team so we may provide you with personalized support and explore possible solutions to meet your needs. Our team is dedicated to ensuring your satisfaction and are equipped with the knowledge to offer guidance and assistance.

Contact our Customer Service team at support@reposepoint.com, or here for support or any other questions.

The returns process after initiation:

You’ll be prompted to provide essential details such as your order number, the item(s) you wish to return, and the reason for the return. Our dedicated Customer Service team will provide further instructions. Please note the following:

– Repackage your item(s) in the original box, including all accessories and packaging

– Customers are responsible for return shipping costs, which are non-refundable.

– Once the return is marked as delivered, please allow 5 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.

Returned products are subject to inspection. If approved, your refund will be credited to the original form of payment. It can take 5-10 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

Non-Returnable Items:
Gift cards
Items bought during limited-time sales (e.g., Black Friday, clearance)
Personal care products for health and hygiene reasons (unless faulty)

Order Cancellation

If you cancel your order before it ships, you’ll receive a full refund minus a 5% processing fee.

Damaged Items

If your item arrives damaged, email us at support@reposepoint.com within 7 days with photos and videos of the damage. We’ll send a replacement, or if unavailable, issue a full refund. Video evidence is required for processing.

Frequently Asked Questions

What if my order isn’t delivered within 60 days?

If your order isn’t delivered within 60 days, we will issue a full refund, regardless of the cause.

Can I exchange my item?

Exchanges are available for defective or damaged items. Contact support@reposepoint.com for further instructions.

How can I contact support for further questions or returns?

For any additional questions or to start a return, email us at support@reposepoint.com.